Privacy Policy

Who we are

TeamExio provides AI-assisted web development services as an independent agency, including through Upwork. Our marketing site is hosted on Netlify. For privacy questions, contact us at info@teamexio.com.

If you hire us on Upwork

When you engage TeamExio on Upwork, Upwork processes personal data under its own policies and as a platform operator. We receive information needed to perform the contract (for example name, messages, project details, and payment status) as permitted by Upwork and your settings.

• Use Upwork messaging and contract tools for pre-contract communication when required by Upwork.
• Do not share unnecessary sensitive data in proposals or messages on any platform.
• For how Upwork collects and uses data, see Upwork’s Privacy Policy and Upwork Terms of Service.

This page covers teamexio.com and direct contact with us. It does not replace Upwork’s privacy notices for activity on Upwork.

Information we collect

We may collect the following types of information:

• Contact details you submit – name, email, company, project budget, services of interest, and message content when you use our contact form.
• Communications – messages you send by email or through platforms such as Upwork when you work with us.
• Usage data – basic analytics such as pages visited, referrer, browser type, and approximate location derived from IP address, typically through privacy-conscious analytics or hosting logs.
• Cookies and similar technologies – small files stored on your device to remember preferences or measure site performance. See the Cookies section below.

We do not intentionally collect sensitive personal data through this website unless you choose to include it in a message.

How we use information

We use information to:

• Respond to inquiries and prepare proposals or statements of work.
• Deliver contracted development, design, and support services.
• Improve our website, content, and client experience.
• Maintain security, prevent abuse, and comply with legal obligations.

We do not sell your personal information.

Legal bases (where applicable)

If you are in the European Economic Area, United Kingdom, or another region with similar laws, we process personal data based on one or more of the following: your consent, performance of a contract or steps before a contract, our legitimate interests in operating and improving our business (balanced against your rights), or compliance with legal obligations.

How we share information

We may share information with:

• Service providers – hosting (e.g. Netlify), email delivery, analytics, or form processing tools that help us run the site and communicate with you, under appropriate confidentiality and security terms.
• Collaboration platforms – such as Upwork when you hire us there. We share only what is needed to deliver the contract and comply with platform rules, subject to Upwork’s policies and your permissions.
• Professional advisers – lawyers, accountants, or insurers when reasonably necessary.
• Authorities – when required by law or to protect rights, safety, and security.

How long we keep information

We retain contact and project-related information for as long as needed to respond to you, maintain business records, resolve disputes, and meet legal or tax requirements. Analytics data is typically kept for a shorter period defined by our analytics provider or internal policy.

Security

We use reasonable technical and organizational measures to protect information. No method of transmission or storage is completely secure; please avoid sending passwords or highly sensitive data through the contact form.

Your rights and choices

Depending on where you live, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal data, or to withdraw consent where processing is consent-based. You may also have the right to lodge a complaint with a supervisory authority.

To exercise these rights, email info@teamexio.com. We will respond within a reasonable time and as required by applicable law.

Cookies

Our site may use essential cookies required for basic functionality and optional analytics or performance cookies. You can control cookies through your browser settings. Blocking some cookies may affect how parts of the site work.

Third-party links

Our site may link to third-party websites or profiles (for example portfolio platforms or social networks). Their privacy practices are governed by their own policies, not this one.

Children

Our services and website are not directed at children under 16, and we do not knowingly collect personal data from them.

Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the site after changes means you accept the revised policy.

Contact

Questions about privacy? Email info@teamexio.com or use our contact page.

Effective date: May 2026. See also our Terms of Service and Refund Policy.